Phone / Fax: +7 (4862) 40-21-74
Monday-Thursday: from 09:00 to 18:00
Friday: 09:00 to 16:45
Lunch: 13:00 to 13:45
Structure of the Inspection Authority:
Head of Inspection Department / Head of Inspection Authority - Anna Nikolaevna Gribkova
Education: higher education, Oryol State Agrarian University.
Qualifications: veterinarian, master in training - zootechny.
The inspection body provides work on conformity assessment with the subsequent drawing up of an expert opinion or inspection act in the following areas:
The inspection body carries out its activities in accordance with the scope of accreditation.
The Inspection Authority has developed and implemented a Quality Policy based on the requirements of international standards GOST R ISO / IEC 17020-2012 “Conformity assessment. Requirements for the work of various types of inspection bodies "and GOST ISO 9001-2011" Quality management system. Requirements."
The duration of the inspection work is determined depending on the type and amount of research of a specific type of product, documentation, type of activity, work, services and cannot exceed two months.
The procedure for the consideration of complaints and appeals to the Inspection Authority
The inspection body is obliged to take all decisions impartially, that's why the Inspection Authority has developed and implemented measures to prevent (resolve) conflicts of interest. The identification and minimization of the threat to impartiality is ensured by the established procedure for the consideration of complaints and appeals from citizens (organizations) regulating the process of receiving, evaluating, considering and making decisions on complaints and appeals. The place of filing a complaint or appeal relating to the activities of the Inspection Authority is the reception room of the Oryol branch of the Federal State Budgetary Medical Institution. A complaint or appeal can be made in writing in any form and accepted on paper or by e-mail. At any stage of the management of a complaint or appeal, the applicant / guarantor has the right to receive information on the results of the work being done on the complaint, appeal orally, or (if desired) in the form of an official letter. To do this, you must contact the reception office of the branch of the institution in writing or by e-mail with a request to provide information on the course of consideration of the complaint, appeal. In the appeal, you must specify the method of transmission of information (by phone, by mail, by e-mail). The term for preparing an answer to the claimant / guarantor for a complaint, an appeal does not exceed 30 days from the moment the application is registered. Rules for ensuring the confidentiality of information The inspection body assumes responsibility for maintaining the confidentiality of all information received from customers / guarantors in the process of providing services and constituting a commercial secret. The inspection body undertakes to inform the customer / guarantor in advance about the information that he intends to make public (at the request of the law). Information about the customer / guarantor that is not received from the customer / guarantor (for example, from the complainant, the regulatory authorities) is considered by the Inspection Authority to be confidential.
Dear applicants / guarantors!
We would like to draw your attention to the fact that the timing of various types of expert assessments to a certain extent depends on you, considering that the start of work is carried out only on condition of signing an inspection services contract and a prepayment.